Apple in trouble with iPhone X, iPhone 7, iPhone 7 Plus bugs

Apple reportedly admits major bug in some iPhone 7 and 7 Plus models

Apple is in the headlines again for an issue that is said to be affecting the iPhone 7 series users. While these features helped the company to attract customers, it also made it hard for the service centers to perform repairs on the device. If that fails to address the issue, both Apple's in-house staff and authorized third-party fix technicians are advices to replace the rear-facing camera module.

The tech giant reportedly has sent a support document to retailers and authorised service centres addressing this issue. Accordingly, the company has also updated its fix policy for the flagship device so that the Apple Authorized Service Providers and Apple Stores are now allowed to perform a full unit replacement of the phone if repairs prove ineffective. If the issue persists, service providers should run an audio diagnostic on the device. And should that not be the solution, the customer will receive a whole unit replacement, basically a new phone. Among others is a Reddit user who complained of a malfunctioning rear camera and Face ID.

What is odd is that to resolve the problem technicians are to perform a rear-camera fix. Apple's sophisticated 3D-sensing facial recognition system, Face ID, is one of the signature features of the iPhone X. As it turns out, however, Face ID has some issues that Apple has now confirmed.

Basically, the document states that the employees first have to run the diagnostics test to see it the customer's Face ID problem can be solved by repairing the rear camera or not.

The kind of link that exists between the iPhone X's rear camera and the front-facing TrueDepth system isn't entirely clear. Unfortunately there have been a number of cases of Face ID failing to recognize users, even when trained correctly. The Reddit user has mentioned specific issues with the rear camera with movements like pano, slow-mo and time lapse. However, the connection between FaceID and rear camera still remains a mystery. While the other Apple device doesn't seem to have this problem the company, however, points out that some of the devices may require a "repair". It recommends the workers to suggest users to first disconnect all bluetooth connected accessories.

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