IPhones and Apple Watches are 'butt-dialing' 911 dispatchers

Apple acknowledges influx of false alarm 911 calls originating from repair center in California

Some Apple devices are making phone calls to 911 unintentionally, where Elk Grove and Sacramento Sheriff's department in California, US have received over 1,600 false alarms, coming from refurbishing site, according to the police reports.

Emergency dispatchers have received a flood of false 911 calls from an Apple fix center in Elk Grove, California. However, emergency responders can sometimes hear people in the background talking about Apple, Apple devices, or maintenance and repairs. Hudson later went on to say that the calls are taking away precious seconds from operators who have to deal with the calls and that the Emergency SOS function accidentally calling the station isn't helping at all.

Tap Emergency SOS, then turn Auto Call on or off.

The dispatcher added that "public safety is not in danger" due to the issue, however.

"We've seen an increase in accidental 911 calls from Apple watches".

Apple said in a statement: "We're aware of 911 calls originating from our Elk Grove fix and refurbishment facility". Calling 911 on an iPhone or an Apple Watch is not extremely hard, and can be done accidentally.

What's causing the massive volume of accidental calls to be made is unclear.

A single facility seems to be at fault for hundreds of false alarm 911 calls from Apple devices over the past few months.

"We take this seriously and we are working closely with local law enforcement to investigate the cause and ensure this doesn't continue", a spokesperson said.

It seems the issue has been popping up constantly since the iPhone maker released the Apple Watch Series 3 a year ago. When the calls began they appeared to follow the release of iOS 11 in September, which introduced an "Emergency SOS" feature that can automatically call emergency services and contacts through a series of gestures.

If you've accidentally triggered SOS on your own iPhone or Apple Watch, you can switch off the auto call feature-the source of these problematic 911 calls.

To access it, users hold down the side button and one of the volume buttons for an extended period.

To trigger an Apple emergency call on the iPhone 8 or iPhone X, someone has to hit buttons on both sides of the phone simultaneously, which lets you choose to place a 911 call without unlocking the phone.

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